Terms and Conditions

1. Introduction & Acceptance

These Terms & Conditions form a legal agreement between you (“User”, “you”) and MamaApp (“Company”, “we”, “us”). By using or accessing our services, you agree to these terms. If you disagree with any part of these terms, you must not use our services.

2. User Eligibility

  • You must be at least 18 years old to use our services.
  • If you are under 18, you must have the consent of a parent or legal guardian to use the website.

3. Placing Orders

  • When you place an order on our website, it constitutes an offer to buy products, subject to acceptance by MamaApp.
  • You confirm that all the information provided during the checkout process, such as your name, shipping address, and payment details, is accurate and complete.
  • We reserve the right to cancel any order if there is a problem with payment, pricing, or product availability.

4. Payments

  • Payments for orders can be made using the available payment methods at checkout (credit/debit cards, online payments, etc.).
  • If payment authorization fails, the order will be canceled, and you will be notified accordingly.

5. Delivery & Shipping

  • Free Delivery on all orders above 250 QAR and Same-Day Delivery for orders placed before 4 PM (only within Qatar).
  • Delivery times may vary depending on your location, product availability, and any other factors.

6. Returns & Refunds

  • Returns and refunds are subject to our Returns & Refunds Policy.
  • Products must be returned in their original condition. Some items may not be eligible for return, such as perishable or hygiene-sensitive goods.

7. Your Information

  • You agree to provide true, accurate, and complete information when using our services.
  • Your personal data will be processed according to our Privacy Policy.

8. Intellectual Property Rights

  • All content on this website, including trademarks, logos, and product images, is owned by MamaApp or our licensors.
  • You are not permitted to use any of our trademarks or content without prior written permission.

9. Links to Third-Party Sites

  • Our website may contain links to third-party websites that are not owned or controlled by us.
  • We are not responsible for the content or privacy practices of these external sites.

10. Disclaimers & Limitation of Liability

  • MamaApp services are provided “as is” without any warranties of any kind.
  • We are not liable for any incidental or consequential damages resulting from the use of our services.

11. Changes to Terms

  • MamaApp reserves the right to modify these Terms & Conditions at any time.
  • Changes will be effective once posted on this page, and continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

  • These Terms & Conditions are governed by the laws of Qatar.
  • Any disputes related to these terms will be subject to the jurisdiction of Qatar.

13. Contact Information

For any questions or concerns, please contact us at:

  • 📍 Office: Office #303, Floor 3, Sports Building, Salwa Road, Doha, Qatar
  • 📱 Phone: +974 5075 7566
  • 📧 Email: email@mamaapp.co